FBS Problem and Incident Leader - Remote

Overview

This position focuses on ensuring minimal disruption to business operations and providing timely communications and quick resolutions when issues arise, specifically for Sales and Direct Business Units applications.

In Short

• Lead a team of production support engineers.
• Coordinate incident response for timely resolution.
• Own high-priority incidents and drive root cause analysis.
• Oversee monitoring tools to proactively detect issues.
• Collaborate with stakeholders to align support efforts.
• Identify recurring issues and implement process improvements.
• Review and approve changes impacting systems.
• Ensure proper testing and validation before deployment.
• Skilled in troubleshooting APIs and databases.
• Communicate status updates and resolutions effectively.

Requirements

• Deep understanding of system architecture and integrations.
• Experience in incident and problem management.
• Strong communication and stakeholder engagement skills.
• Proficient in application monitoring and data validation.
• Ability to lead and coordinate a team effectively.
• Experience with change and release management.
• Technical expertise in troubleshooting various applications.
• Ability to implement automation and best practices.

Benefits

• Opportunity to work with a leading insurance company.
• Dynamic work environment.
• Professional growth opportunities.
• Collaboration with cross-functional teams.
• Engagement in process improvement initiatives.