Identity Theft Representative, Fraud - Bilingual - Remote

Overview

As an Identity Theft Representative in the Fraud team, you will deliver exceptional service to clients while investigating and resolving fraud-related issues.

In Short

• Work in the Fraud Credit and Debit cards Contact Centre.
• Ensure service delivery to external and internal customers.
• Resolve complex issues related to fraud applications and payments.
• Work remotely with occasional on-site requirements.
• Flexible availability required between Monday to Sunday, 7:00 am to midnight.
• Investigate suspected fraudulent activities using risk management principles.
• Make sound decisions quickly in ambiguous situations.
• Collaborate with various departments to resolve fraud cases.
• Fluency in French and English is required.
• Full-time permanent position starting August 18, 2025.

Requirements

• Experience in COINS/ECIF, PRM, TSYS, and CRS is an asset.
• Strong analytical and critical thinking skills.
• Ability to work independently in a remote setting.
• Excellent communication skills.
• Ability to handle complex customer inquiries.
• Wired internet connection with specified speeds.
• Must meet Agent@Home program requirements.
• Legally eligible to work in Canada.
• Willingness to undergo skills tests.
• Commitment to CIBC's values of trust, teamwork, and accountability.

Benefits

• Competitive salary and incentive pay.
• Banking benefits and comprehensive benefits program.
• Defined benefit pension plan.
• Employee share purchase plan.
• Vacation offering and wellbeing support.
• Recognition program for employees.
• Opportunities for personal and professional growth.
• Culture that values diversity and inclusion.
• Support for work-life balance.
• Paid day off for personal development (Purpose Day).