Customer Communications Specialist - Remote

Overview

The CallRail platform streamlines customer communications by centralizing calls, texts, form submissions, and live chat in real-time in one unified inbox, making them easier to manage and learn from. Its tracking capabilities reveal the source behind every contact — from ads to keywords and campaigns — so you always know which marketing efforts are working and generating the high quality conversations you need to grow.

In Short

• Join a passionate team focused on customer service.
• Work in a hybrid environment in Atlanta, GA.
• Contribute to a culture of diversity, equity, and inclusion.
• Engage in open communication and teamwork.
• Help streamline customer communications through innovative solutions.
• Participate in ongoing development and improvement of company culture.
• Be part of a company that values diverse creative practices.
• Opportunity to apply even if no current openings match your skills.
• Work towards enhancing customer experience.
• Contribute to marketing tracking and analysis.

Requirements

• Strong communication skills.
• Ability to work collaboratively in a team.
• Experience in customer service or related fields.
• Understanding of marketing principles.
• Commitment to diversity and inclusion.
• Willingness to learn and adapt.
• Proficiency in using communication tools.
• Ability to analyze customer interactions.
• Strong problem-solving skills.
• Open to feedback and continuous improvement.

Benefits

• Inclusive work environment.
• Opportunities for professional growth.
• Flexible working arrangements.
• Support for diversity and equity initiatives.
• Engagement in community and team-building activities.
• Access to resources for personal development.
• Encouragement of open communication.
• Potential for remote work options.
• Focus on employee well-being.
• Commitment to a positive workplace culture.