Advisor Services Associate - Austin, TX - Remote

Overview

CAIS is the pioneer in democratizing access to and education about alternative investments for independent financial advisors, empowering them to engage and transact with leading asset managers on a massive scale through a wide variety of alternative investment products and technology solutions. CAIS provides financial advisors with a broad selection of alternative investment strategies, including hedge funds, private equity, private credit, real estate, digital assets, and structured notes. CAIS also delivers industry-leading technology, operational efficiency, and world-class client service throughout the pre-trade, trade, and post-trade experience.

In Short

• Drive successful client outcomes by assisting new and existing clients through active communication by processing client requests, and providing guidance throughout the transaction process (Pre-Trade, Trade, and Post Trade).
• Serve as the main point of contact to clients to facilitate trades throughout the transaction process by supporting clients with subscription documents, transfers, capital calls, AML/KYC, redemptions, managing fund closings, and attending to other ad hoc requests.
• Become a subject matter expert of the CAIS platform and lead demos for new clients to help them understand the mechanics of the platform.
• Liaise with clients on the user experience of the CAIS platform and partner with the Technology team to enhance the client experience.
• Create and execute new processes to further automate client workflows and ensure a seamless client experience.
• Collaborate cross functionally with various teams at CAIS spanning Legal, Finance, Sales, Operations, and Technology to appropriately respond to inbound requests and questions, and streamline and improve existing processes.
• Additional responsibilities will be determined based on capacity, skill, and interest.

Requirements

• Bachelor’s degree in economics, finance, or a related discipline.
• 4+ years of client service or investor relations experience at a fund or financial services firm.
• Strong client service orientation with the ability to manage multiple competing priorities.
• Strong understanding of alternative investments and the wealth management ecosystem.
• Advanced working knowledge of Microsoft Office and CRM programs.
• Exemplary verbal written, and interpersonal communication skills.
• FINRA Registrations Series 7, 63 preferred or required within 6 months of hire.

Benefits

• Market competitive salary, performance bonus, and exceptional benefits.
• Generously subsidized healthcare with 100% employer paid dental and vision insurance.
• Employer matched retirement plan, wellness programs, and flexible PTO.
• Generous parental leave and a hybrid in-office model.