Recipient Account Collections Specialist - Remote

Overview

The Recipient Account Collections Specialist at Cochlear plays a vital role in supporting patients with their account collections, ensuring exceptional service and compliance with healthcare regulations.

In Short

• Fully remote position supporting Cochlear Americas region.
• Responsible for collection follow-up on open accounts receivable.
• Provide exceptional service to internal and external customers.
• Interact with patients to resolve account issues and explain account activity.
• Process patient payments and payment plans.
• Ensure compliance with federal and state guidelines.
• Handle multiple tasks in a fast-paced environment.
• Collaborate positively within a team.
• Work with sensitive and confidential issues.
• Participate in the Recipient phone queue and SFHC case queue.

Requirements

• 5+ years of experience in patient medical billing/collections.
• Knowledge of medical collections process and A/R principles.
• Familiarity with Revenue Cycle Management and medical terminology.
• Understanding of Commercial Health Insurance Plans, Medicare, and Medicaid.
• Proficient in Microsoft Office Suite.
• Able to manage multiple changing priorities.
• Strong communication and problem-solving skills.
• Ability to maintain composure in difficult conversations.
• Must possess work rights in the United States.

Benefits

• Competitive wages and benefits package.
• Annual bonus opportunity of 5% of base salary.
• Medical, dental, vision, life and disability insurance.
• 401(K) matching with immediate vesting.
• Paid Time Off and tuition reimbursement.
• Maternity and paternity leave.
• Employee Stock Purchase Plan.
• Pet insurance.