Customer Service Representative - Remote

Overview

We are searching for an outgoing, hardworking, all-around great communicator who cares passionately about the experience that our customers receive.

In Short

• Be the face and voice of Butternut Box to new and existing customers.
• Use communication tools including phone, email, WhatsApp, live chat and social media to keep customers informed.
• Track and monitor deliveries, reporting tech issues, proactively spotting errors and suggesting timely fixes for them.
• Deal with a wide range of queries, issues and feedback from our current and potential customer base.
• Bring happy moments to the people (and dogs!) we serve.
• Pass on customer insights & feedback for us to turn those into strategic decisions for the future of the business.
• Help to form our culture and voice, and bring a fresh pair of eyes to everything.

Requirements

• Outgoing and personable with exceptional communication skills.
• Highly engaged and enjoys lively conversations.
• Positive and proactive attitude.
• Adventurous and open-minded, eager to try new things.
• Adaptable and resilient to change.
• Strong numerical reasoning skills.
• Customer service experience, either face to face or via live communication channels.
• A love for dogs.

Benefits

• 25 days holiday (plus 8 bank holidays) and an additional day for every year of service.
• 5 paid 'paws' days per year for learning and/or wellbeing.
• £500 personal learning & development budget.
• Employee discount on Butternut Box products.
• Enhanced parental leave.
• Co-working office space.
• Flexible working hours and work from home options.
• Cycle to work scheme.
• Pension with NEST.
• Private Medical and Dental Insurance.
• Time off for fertility treatments and pregnancy loss.
• Paid sabbaticals for long-term employees.
• Discounted gym access.
• Lots of office dogs.