Remote Customer Service Representative

Overview

This position offers the opportunity to gain valuable office experience providing customer service over the phone while working remotely.

In Short

• Full-time remote position
• Interact with customers via phone, email, or in person
• Address customer concerns and inquiries
• Maintain customer accounts and record interactions
• Keep customers informed about their schedules
• Follow communication procedures and guidelines
• Resolve customer complaints
• Work hours: Monday - Friday, 8:00am - 5:00pm
• Some weekend availability required
• Pay range: $26-$32 per hour based on experience

Requirements

• Strong communication skills
• Patience and attention to detail
• Ability to handle customer complaints
• Experience in customer service preferred
• Proficient in using communication tools
• Ability to work independently
• Familiarity with customer service software is a plus
• Willingness to learn and adapt
• Must be located in the US
• Availability for some weekend shifts

Benefits

• Medical, Dental, and Vision paid at 50% for employees
• Long-term Disability paid by the company
• Life Insurance ($50K) paid by the company
• Aflac Accident Insurance paid by the company
• 401k with 5% match after 6 months
• Birthday Bonus (equivalent to 8 hrs. pay)
• Vacation: 2 weeks first year, 3 weeks 1-4 years, 4 weeks 5+
• Sick time: 40 hrs. for full-time employees
• Bereavement leave: 3 days
• Tuition Reimbursement ($500/year)