Brightmetrics is a forward-thinking company dedicated to transforming the contact center analytics landscape. With a deep understanding of the Genesys Cloud Contact Center ecosystem, Brightmetrics addresses the critical gap between the data contact centers receive and the actionable insights they need. The company empowers over 3,500 customers by providing clear, customizable, and instantly actionable insights that enhance decision-making and operational efficiency. Brightmetrics prides itself on its exceptional customer support, reflected in its high NPS and CSAT scores, and fosters a collaborative, remote-first culture that values employee input and innovation. As a key player in the SaaS industry, Brightmetrics is committed to helping contact centers optimize performance and achieve their goals through effective data utilization.