Airport Agent - Remote

Overview

Working at Breeze Airways is an exciting endeavor and a serious commitment to bring “The World’s Nicest Airline” to life. We work cross-functionally with truly awesome Team Members to deliver on our mission: “To make the world of travel simple, affordable, and convenient. Improving our guests travel experience using technology, ingenuity and kindness.”

In Short

• Provide Breeze Guests at the airport with a Seriously Nice experience during check-in and boarding.
• Engage with Guests through digital channels to provide solutions and information.
• Provide detailed feedback on opportunities to improve the overall Guest Experience.
• Empower Guests by offering solutions and answering questions.
• Mentor others as your skillset expands.
• Work in multiple programs and on multiple screens simultaneously.
• Resolve Guests concerns with kindness.
• Recommend improved processes through the spirit of ingenuity and integrity.
• Stay up to date on new product releases and participate in educational opportunities.
• Greet and assist Guests with a friendly welcome through arrival and check-in process.

Requirements

• High School Diploma or GED.
• Must be at least 18 years of age.
• Two years of customer service experience.
• Excellent reading comprehension and writing skills.
• Basic proficiency with Microsoft Office 365.
• Proficient and quality written communication typing at 45 WPM.
• Multi-channel customer engagement experience.
• Strong attention to detail, organization, and time management skills.
• Self-starter with a positive attitude.
• Must be able to lift, carry, push, pull and move items of 50 pounds or more.

Benefits

• Vision and Dental.
• Health Savings Account with Breeze Employee Match.
• 401K with Breeze Employee Match.
• PTO.
• Travel on Breeze and other Airlines.