Airport Agent - Remote

Overview

The Airport Agent role supports both Stations during peak season and our Guest Empowerment team during off-peak seasons, helping Guests with check-in, boarding, baggage, and providing support through digital channels.

In Short

• Provide assistance to Guests at the airport and remotely.
• Handle check-in, boarding, and baggage services.
• Support Guests through SMS, Messenger, and email.
• Remain calm under pressure and focus on solutions.
• Work both at the airport and remotely as needed.
• Commit to regular attendance and punctuality.
• Engage in continuous virtual conversations with Guests.
• Assist with baggage claims and concerns.
• Uphold Breeze Aviation Group Values.
• Complete other assigned duties.

Requirements

• High School Diploma or GED.
• Two years of customer service experience.
• Excellent writing and reading comprehension skills.
• Basic proficiency with Microsoft Office 365.
• Multi-channel customer engagement experience.
• Strong attention to detail and time management skills.
• Ability to work independently and as part of a team.
• Must be at least 18 years of age.
• Willingness to travel to Breeze Headquarters as needed.
• Must reside within 25 miles of RSW Airport.

Benefits

• Health Savings Account with Breeze Employee Match.
• 401K with Breeze Employee Match.
• Generous PTO.
• Travel on Breeze and other Airlines.