Customer Service Representative - Remote

Overview

Bnberry is seeking a motivated and customer-driven Customer Service Representative to join our dedicated team. In this role, you will be the frontline support for our clients, ensuring that their inquiries and concerns are addressed promptly and effectively. Your primary responsibility will be to provide exceptional service and help enhance customer satisfaction, tying directly into our mission of transforming the Hospitality industry through innovative technology.

In Short

• Respond to customer inquiries through various channels including phone, email, and chat.
• Assist clients with booking issues, inquiries about services, and other client concerns.
• Maintain a deep understanding of Bnberry's products and services to provide accurate information to customers.
• Document customer interactions, feedback, and any necessary follow-up actions in the CRM system.
• Collaborate with internal teams to resolve client issues and ensure a seamless customer experience.
• Provide feedback and insights from clients to help improve products and services.
• Participate in training sessions to keep up to date with product offerings and customer service best practices.

Requirements

• Strong communication skills.
• Experience in customer service or related field.
• Ability to work in a fast-paced environment.
• Proficiency in using CRM systems.
• Problem-solving skills.
• Willingness to learn and adapt.

Benefits

• Opportunity to work remotely.
• Training and development opportunities.
• Dynamic and supportive team environment.
• Potential for career advancement.