Senior Back-Office Operations Manager DACH (German Speaker) - Remote

Overview

Are you detail-oriented with a passion for administrative processes in the insurance world? Do you enjoy working in a structured environment with international exposure? Join our client's operations team in beautiful Barcelona as a Back Office Specialist for the German-Austrian Market!

In Short

• Receiving registration files and uploading them into internal systems
• Updating the insured database with accuracy and speed
• Managing customer communications (e.g., welcome packs, automated letters)
• Overseeing payment collections and settlements with insurance partners
• Analyzing reports and helping ensure business monitoring processes run smoothly
• Supporting internal teams such as the Call Center and Cancellations department
• Liaising with service providers and offering process support
• Handling cancellation requests and ensuring proper system updates

Requirements

• Detail-oriented with a passion for administrative processes
• Experience in back-office operations
• Strong communication skills in German
• Ability to manage customer communications effectively
• Experience in database management and accuracy
• Ability to analyze reports
• Team player supporting various departments
• Experience in handling cancellations and payment processes

Benefits

• Permanent position after an initial trial period
• Salary range from 25,000 EUR a year
• Hybrid work model: 3 days remote, 2 in-office
• 28 vacation days/year (25 working days + 3 special leave days)
• German public holiday calendar
• Flexible Fridays: Reduced working hours
• Private health insurance
• Meal/transport card with tax benefits
• Exclusive brand discounts
• Gym discounts (DIR Barcelona)
• Dynamic, diverse and inclusive environment