Triage Specialist - Pacific Time Zone - Remote

Overview

BlackCloak’s mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. We defend our clients’ digital lives from hackers, privacy leaks, and identity theft. If you are passionate about helping to protect others, then keep reading - this may be your next great opportunity.

In Short

• Entry level role with potential growth into cybersecurity or client success roles.
• Independent contributor providing objective analysis to solve client problems.
• Client-facing role responding to inquiries via phone, video, and email.
• Work closely with Client Success, Cybersecurity, and Product teams.
• Strong background in technical support required.
• Good working knowledge of consumer technology products.
• Passion for delivering outstanding client experiences.
• Opportunity to further knowledge in cybersecurity and privacy.
• Engage with clients daily to answer technical questions.
• Integral part of the BlackCloak team.

Requirements

• Experience in IT help desk or technical support.
• Knowledge of macOS, iOS, Android, and Windows.
• Strong communication skills.
• Ability to work independently and as part of a team.
• Interest in cybersecurity and privacy.
• Client-focused mindset.
• Problem-solving skills.
• Ability to handle client inquiries effectively.
• Willingness to learn and grow in the role.
• Passion for technology and helping others.

Benefits

• Opportunity for career growth.
• Work in a dynamic and supportive team environment.
• Engage with high-profile clients.
• Gain experience in cybersecurity.
• Contribute to a meaningful mission.
• Flexible work environment.
• Training and development opportunities.
• Competitive compensation.
• Access to the latest technology.
• Supportive company culture.