Remote Otter LogoRemoteOtter

Customer Service Representative - P2P (EU) - Remote

Posted 22 weeks ago
Customer Service
Full Time
Romania, Bulgaria, Portugal

Overview

As a Customer Service Representative at Binance, you will be the frontline of the P2P market, handling customer disputes and ensuring a safe trading environment.

In Short

  • Arbitrate customer disputes professionally
  • Investigate trading activity to prevent fraud
  • Create a culture focused on customer service
  • Use analytics to identify product improvements
  • Act as the Voice of the Customer
  • Provide feedback and coaching opportunities
  • Conduct customer experience surveys
  • Share learning from complaints across the organization

Requirements

  • 1+ years of customer-facing experience
  • Strong IT skills for handling technical queries
  • Exceptional written communication skills
  • Ability to multitask and prioritize
  • Knowledge of blockchain and crypto is advantageous
  • Willingness to work weekends and night shifts
  • Fluency in English; additional languages are a plus

Benefits

  • Shape the future with a leading blockchain ecosystem
  • Collaborate with world-class talent
  • Work on fast-paced projects with autonomy
  • Opportunities for career growth and learning
  • Competitive salary and company benefits
  • Work-from-home arrangement
Binance logo

Binance

Binance is a premier global blockchain ecosystem that operates the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by over 230 million individuals across more than 100 countries, Binance is recognized for its industry-leading security, transparency in user funds, rapid trading engine, and deep liquidity. The company offers a diverse range of digital asset products, including trading, finance, education, research, payments, institutional services, and Web3 features. Binance is dedicated to leveraging digital assets and blockchain technology to create an inclusive financial ecosystem that enhances financial freedom and access for people worldwide.

Share This Job!

Save This Job!

Similar Jobs:

Binance logo

Customer Service Representative - P2P (EU) - Remote

Binance

204 weeks ago

Join Binance, the world's largest cryptocurrency exchange, and be part of a leading blockchain ecosystem.

Portugal
Full-time
All others

A.G.L.I.K

Customer Service Representative - Remote

AO Globe Life - Ibrahim Kasseh

13 weeks ago

Join our team as a Remote Customer Service Representative, helping customers with inquiries and problem-solving from the comfort of your home.

Worldwide
Full-time
Customer Service
ABC Legal Services logo

Customer Service Representative - Remote

ABC Legal Services

13 weeks ago

Join ABC Legal Services as a Customer Service Representative to support process servers and enhance operational efficiency.

PR, USA
Full-time
Customer Service
$12.00 - $14.00/hour
Wellpartner logo

Customer Service Representative - Remote

Wellpartner

13 weeks ago

Join CVS Health as a Customer Service Representative, providing essential support to members while working remotely.

USA
Full-time
Customer Service
$17.00 - $25.65/hour
HealthAxis Group logo

Customer Service Representative - Remote

HealthAxis Group

13 weeks ago

Join HealthAxis as a Customer Service Representative to assist members and providers with their inquiries and enhance their experience.

USA
Full-time
Customer Service