Client Relationship Specialist - Remote

Overview

The Client Relationship Specialist is responsible for building, maintaining, and strengthening long-term relationships with clients to ensure satisfaction, retention, and growth.

In Short

• Serve as the primary contact for assigned client accounts
• Develop and maintain strong, trust-based client relationships
• Conduct regular check-ins and performance reviews with clients
• Address client inquiries, concerns, and service issues promptly
• Collaborate with internal teams to ensure timely delivery of services
• Identify upselling or cross-selling opportunities when appropriate
• Monitor client satisfaction metrics and recommend improvements
• Maintain accurate records in CRM systems
• Prepare reports, presentations, and account updates
• Support contract renewals and retention strategies

Requirements

• Bachelors degree in Business, Communications, Marketing, or related field (or equivalent experience)
• 2–5 years of experience in client services, account management, or customer success
• Strong interpersonal and relationship-building skills
• Excellent written and verbal communication abilities
• Experience using CRM systems and reporting tools
• Strong problem-solving and conflict-resolution skills
• Ability to manage multiple accounts and priorities
• Ability to work independently in a remote environment

Benefits

• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan with employer matching
• Paid time off, paid holidays, and sick leave
• Life, short-term, and long-term disability insurance
• Flexible remote work arrangement
• Professional development opportunities
• Employee wellness and assistance programs