Remote Customer Service Representative

Overview

As a Remote Customer Service Representative, you’ll be the front line of communication for a U.S.-based company, helping clients resolve issues, answering questions, and ensuring a smooth and supportive experience.

In Short

• Respond to customer inquiries via phone, email, live chat, or messaging platforms.
• Assist with order status, product information, billing questions, and issue resolution.
• Maintain accurate records of interactions and follow up to ensure customer satisfaction.
• Identify issues, troubleshoot problems, and escalate to the appropriate department when necessary.
• Proactively resolve customer complaints or concerns, using good judgment and empathy.
• Use CRM systems and support platforms to log interactions, track issues, and update customer records.
• Maintain knowledge of company products, services, and policies to better assist customers.
• Follow support SOPs and contribute to updating documentation for team knowledge bases.
• Excellent verbal and written English communication skills are required.
• Must have at least 1 year of customer service experience.

Requirements

• Strong problem-solving skills and attention to detail.
• Friendly, professional, and empathetic communication style.
• Tech-savvy and able to learn new tools quickly.
• Self-driven, proactive mindset.
• Commitment to long-term growth.
• Aligned with company values of accountability, respect, and integrity.

Benefits

• Career path designed for long-term growth.
• Independence and opportunity to lead.
• Supportive, stable work environment.
• Continuous learning and training resources provided.
• Scalable compensation as the business grows.