Clinical Support Specialist - Northeast Region - Remote

Overview

The Clinical Support Specialist plays a vital role in assisting patients in their care journey, addressing issues related to appointments, prescriptions, and technology support through various communication channels.

In Short

• Serve as key point-of-contact for patients.
• Deliver exceptional patient experience via phone, chat, or email.
• Ensure consistent, high-quality support for patients and clinicians.
• Collaborate with medical and behavioral health clinicians.
• Master technology suite to resolve administrative tasks.
• Participate in a team-oriented culture.
• Document care resolution support.
• Work full-time (40 hours per week).
• Remote work setup required.
• Adapt to challenges with customer empathy.

Requirements

• 1-2 years related experience.
• Medical experience required (e.g., Medical Assistant, Pharmacy Tech).
• Bilingual Spanish preferred, but not required.
• Experience in a high-volume contact center.
• Strong attention to detail and communication skills.
• Commitment to customer empathy and adaptability.
• Collaborative team player focused on improvement.
• Comfort with technology and multiple software platforms.
• Consistent access to a suitable remote work environment.

Benefits

• 3 Weeks PTO + 8.5 days of sick time + 10 paid holidays.
• 100% Employer Paid Medical, Dental, and Vision Insurance.
• Employer Paid STD & LTD.
• 401k.
• $50 monthly Remote Work Stipend.