Director of Therapist Onboarding - Remote

Overview

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

In Short

• Lead the expansion of onboarding operations across new geographies and provider categories.
• Collaborate with leadership on market-entry strategies and design onboarding processes tailored to local regulations and standards.
• Evaluate and pilot onboarding models for different provider types while maintaining compliance and quality.
• Oversee all aspects of therapist onboarding, including license verification, interviews, background checks, and activation.
• Optimize key funnel metrics: conversion rates, time-to-activation, and therapist retention.
• Partner closely with Product and Engineering to drive tooling improvements and automation at scale.
• Manage and mentor a large, distributed team of 30+ onboarding professionals.
• Set clear goals, KPIs, and development paths for direct reports.
• Collaborate with Clinical and Legal teams to uphold and strengthen quality-of-care standards.
• Stay current on industry trends, competitive benchmarks, and emerging provider models.

Requirements

• 8–10+ years of experience in operations, onboarding, or clinical workforce management.
• Proven success leading large, distributed teams in a fast-paced, metrics-driven culture.
• Experience expanding into new provider types and geographic markets.
• Deep understanding of clinical licensing, credentialing, and regulatory frameworks.
• Strategic thinker with strong execution skills.
• Strong cross-functional leadership and ability to influence without authority.
• Data-driven mindset with experience setting and monitoring performance KPIs.

Benefits

• Remote work with regular in-person bonding experiences sponsored by the company.
• Competitive compensation.
• Holistic perks program (including free therapy, employee wellness, and more).
• Excellent health, dental, and vision coverage.
• 401k benefits with employer matching contribution.
• The chance to build something that changes lives.
• Any piece of hardware or software that will make you happy and productive.
• An awesome community of co-workers.