Digital Advisor - Mantas - Remote

Overview

The Digital Advisor role at BBVA involves assisting customers with digital banking operations and ensuring a smooth transition to digital services.

In Short

• Assist customers with digitalization and migration operations.
• Identify and manage migrable operations like transfers and payments.
• Handle customer inquiries and complaints effectively.
• Educate clients on using digital channels and ATMs.
• Ensure the digital podium functions correctly in the office.
• Promote the use of digital services among clients.
• Sell digital products to visiting clients.
• Adhere to operational controls and regulations.
• Contribute to continuous improvement in the role.
• Embrace diversity and inclusion within the workplace.

Requirements

• Experience in customer service or digital banking.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team.
• Problem-solving skills and attention to detail.
• Empathy and commitment to customer satisfaction.
• Familiarity with digital banking tools and platforms.
• Willingness to adapt to new technologies.
• Understanding of financial operations and regulations.
• Ability to manage multiple tasks efficiently.
• Commitment to promoting diversity and inclusion.

Benefits

• Work in a diverse and inclusive environment.
• Opportunities for professional development.
• Access to innovative technologies in banking.
• Support for work-life balance.
• Participate in a global team of professionals.
• Contribute to sustainable financial practices.
• Engage in a collaborative workplace culture.
• Opportunities for career advancement.
• Assistance with work permits and visas if needed.
• Be part of a company with a long history and strong values.