Remote Otter LogoRemoteOtter

Operations Specialist, Trust & Safety - Remote

Posted Yesterday
Customer Service
Full Time
Malaysia
RM5,500 - RM6,500/month

Overview

An overview paragraph about the job

In Short

  • Play a hands-on role in protecting our community and improving Trust & Safety operations every day.
  • Combine analytical thinking with operational impact to design smarter, safer systems.
  • Grow into a cross-functional T&S operator with exposure to analytics, policy, and product development.
  • Learn advanced safety analytics (e.g., graph analysis, behavioral modeling, NLP) — no prior expertise required.
  • Mentorship from experienced Trust & Safety leaders and benefit from flexible, remote-friendly work options.

Requirements

  • 1–3 years of experience in QA, content moderation, investigations, or data operations (entry-level candidates with strong analytical skills are welcome).
  • Strong analytical judgment and ability to assess moderation quality and consistency objectively.
  • Proactive and curious mindset — able to spot trends, inconsistencies, or emerging risks from data or investigations.
  • Excellent attention to detail, documentation, and cross-functional communication skills.
  • Proficiency in basic data tools (Excel, Google Sheets, or similar) for data manipulation and management.
  • Collaborative mindset — able to partner effectively with Policy, Product, ML, and Operations teams.
  • Self-motivated, growth-oriented learner who thrives in a fast-paced, evolving environment.

Benefits

  • Health insurance
  • Paid annual leave, paid sick leave and maternity leave
BandLab Technologies logo

BandLab Technologies

BandLab Technologies is a dynamic and innovative company focused on creating a safe and engaging online community for music creators and enthusiasts. With a commitment to trust and safety, BandLab Technologies employs a proactive approach to maintaining the integrity of its platform, ensuring that users can collaborate and share their creativity without fear of harm. The company values analytical thinking and process improvement, providing opportunities for growth and mentorship in a mission-driven environment. Located in Malaysia, BandLab Technologies offers a flexible work culture and a range of benefits to support its employees.

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