Remote Otter LogoRemoteOtter

Sr. Director, Technical Account Management and Customer Engagement - Remote

Posted 22 weeks ago
Customer Service
Full Time
United States
USD 151,605 - USD 242,568/year

Overview

The role involves leading Technical Account Managers and support teams to deliver exceptional technical support for Axon's cloud-based software products, ensuring successful adoption within public safety and adjacent customers.

In Short

  • Lead multiple teams supporting customers with cloud-based software.
  • Drive exceptional technical support and product adoption.
  • Manage escalations and maintain high customer satisfaction.
  • Collaborate with cross-functional teams for efficient support delivery.
  • Monitor team performance and implement improvements.

Requirements

  • 12-15+ years of relevant business experience.
  • 5-10+ years managing cross-functional teams.
  • Experience with complex software products.
  • Strong interpersonal and communication skills.
  • Ability to manage high-stress situations.

Benefits

  • Competitive salary and 401k with employer match.
  • Discretionary paid time off.
  • Medical, Dental, Vision plans.
  • Learning & Development programs.
  • Fitness Programs and Wellness support.
Axon logo

Axon

Axon is a leading technology company focused on developing innovative solutions for public safety and law enforcement. With a commitment to enhancing the efficiency and effectiveness of organizations, Axon integrates advanced technologies to support their mission. The company is currently expanding its operations through the integration of Dedrone, emphasizing a seamless financial transition and alignment between the two entities. Axon values collaboration, best practices, and strategic growth, positioning itself for long-term success in the rapidly evolving tech landscape.

Share This Job!

Save This Job!

Similar Jobs:

Axon logo

Sr. Director, Technical Account Management and Customer Engagement - Remote

Axon

18 weeks ago

Lead the Technical Account Management team at Axon, driving exceptional customer support and product adoption in a hybrid work environment.

United States
Full-time
Customer Service
USD 151,605 - USD 242,568/year
Axon logo

Sr. Director, Technical Account Management and Customer Engagement - Remote

Axon

18 weeks ago

Lead the Technical Account Management team at Axon, driving exceptional customer support and technology adoption in public safety.

United States
Full-time
Customer Service
USD 151,605 - USD 242,568/year
Axon logo

Sr. Director, Technical Account Management and Customer Engagement - Remote

Axon

18 weeks ago

Lead the Technical Account Management team at Axon, focusing on delivering exceptional technical support and enhancing public safety through technology.

United States
Full-time
Customer Service
USD 151,605 - USD 242,568/year
Axon logo

Sr. Director, Technical Account Management and Customer Engagement - Remote

Axon

18 weeks ago

Lead the Technical Account Management team at Axon, focusing on delivering exceptional technical support and enhancing public safety through technology.

United States
Full-time
Customer Service
USD 151,605 - USD 242,568/year

Lightrun

Director, Technical Account Management - Remote

Lightrun

6 weeks ago

Lightrun is seeking a Director of Technical Account Management to lead a high-performance team and drive customer success in a remote setting.

USA
Full-time
Sales / Business