Application Support Administrator - Remote

Overview

The Application Support Administrator will provide technical support to business unit users of proprietary or custom application software. This includes troubleshooting, answering technical questions, and guiding users to gain productive use of software.

In Short

• Provide technical support to users of application software.
• Troubleshoot hardware, software, and network issues.
• Perform software analysis, documentation, testing, and maintenance.
• Schedule and perform application upgrades.
• Establish cooperative working relationships with staff.
• Review application processes for proper functionality.
• Work independently with high organization and efficiency.
• Evaluate new technological developments.
• Strong resource management and project planning skills required.
• Experience with cross-platform software installation needed.

Requirements

• Two-year college degree or specialized certification required.
• Eight to ten years of related experience preferred.
• Understanding of networking principles and protocols.
• Strong communication skills are essential.
• Ability to assess new technological developments.

Benefits

• Remote work flexibility.
• Equal Opportunity Employer.