Senior Operations Officer for Product, Engineering & Design - Remote

Overview

Avaaz is seeking a highly organized, proactive, and mission-driven Senior Operations Officer to strengthen the operational backbone of our Product, Engineering & Design (PED) department.

In Short

• Coordinate and track progress across all key projects and OKRs in the Product, Engineering, and Design department.
• Manage the operational rhythm: team meetings, reports, follow-ups.
• Serve as the main point of coordination for cross-departmental initiatives within PED.
• Identify, document, and improve internal processes to enhance delivery and collaboration.
• Support with internal communications, reporting, and preparation of briefs or summaries.
• Maintain and update systems for tracking project plans, team goals, and staff allocation.
• Manage operational admin such as expense tracking, scheduling, and travel logistics.
• Support onboarding initiatives in partnership with the People and Culture Team.

Requirements

• Brings operational excellence, reliability, and structure to the CPTO.
• Balances strategic context and hands-on execution with confidence.
• Demonstrates strong communication and emotional intelligence across diverse teams.
• Handles sensitive information with discretion and professionalism.
• Shows initiative and ownership; ability to anticipate needs and prioritise.
• Embraces learning and experimentation, especially with new tools or systems.
• Demonstrates resilience, adaptability, and calm under pressure.
• Strong alignment with Avaaz’s collaborative, mission-driven culture.
• A growth orientation and a desire to challenge yourself.
• High professionalism, self-motivation, efficiency and results-oriented delivery on a short timeline.
• Ability to adjust quickly to changing conditions and requirements.
• Proficient in Google Suite and online communication systems (Slack, Zoom, etc).
• Excellent written and verbal skills in English; additional languages are an asset.

Benefits

• 5 weeks paid vacation per year.
• 10 paid holidays per year.
• Up to 3,000 USD training and development per year.
• Up to 1,500 USD for language development per year.
• Workspace support, including reimbursement for home office or co-working expenses.