Technical Account Manager - Automattic Special Projects Team - Remote

Overview

As a Technical Account Manager (TAM) on the Automattic Special Projects team, your primary responsibility is ensuring partners have an excellent experience with WordPress and Automattic products— from initial partner onboarding through the entire support and maintenance lifecycle of a site. This involves close collaboration with our partners, designers, and developers to actualize partner requests, while also providing valuable feedback for product improvement to Automattic's teams.

In Short

• Working closely with partners to resolve incoming requests.
• Managing and tracking partner requests involving support from designers and developers.
• Diving into WordPress and WooCommerce configurations.
• Handling site migrations and basic DNS configuration.
• Communicating effectively with partners to meet their site needs.
• Troubleshooting and writing detailed GitHub Issues.
• Sharing knowledge and tools with team members.
• Cultivating strong relationships with partners.
• Communicating clearly to diverse partners.
• Managing risks in high-stakes situations.

Requirements

• Advanced level of WordPress admin expertise.
• Excellent English writing and communication skills.
• Ability to triage requests and escalate as needed.
• Comfortable creating structure in ambiguous situations.
• Effective problem solving and conflict resolution skills.
• Detail-oriented with a desire to close out project items.

Benefits

• Fully remote work environment.
• Open vacation policy.
• Global salary ranges regardless of location.
• Opportunities for professional growth.
• Commitment to diversity, equity, and inclusion.