Team Lead - Technical Account Management - Remote

Overview

Pressable is seeking a dynamic and experienced Team Lead for our Technical Account Management team to ensure customers achieve maximum value and build long-term partnerships.

In Short

• Manage and develop a team of Technical Account Managers.
• Engage with customers to conduct technical migrations and performance audits.
• Act as a hands-on technical sales engineer during pre-sales.
• Set performance goals for the team and assess their progress.
• Design and implement strategies to drive customer satisfaction.
• Create training programs for team development.
• Collaborate cross-functionally with Sales, Support, and Product teams.
• Analyze customer data for insights and trends.
• Manage escalated customer issues effectively.
• Stay updated with WordPress trends and technologies.

Requirements

• Proven leadership in technical account management.
• Ability to thrive in a start-up environment.
• Strong understanding of customer success principles.
• Exceptional communication and interpersonal skills.
• Expertise in technologies like Git, PHP, and APMs.
• Experience in developing customer success strategies.
• Ability to build and scale processes and training programs.
• Strong problem-solving and decision-making skills.
• Experience in WordPress development.
• Excellent organizational skills.

Benefits

• Health benefits for US-based staff.
• Matching 401(k) for US-based staff.
• Life and Disability Insurance for US-based staff.
• Work from home setup and coworking allowances.
• Open vacation policy.
• Funding for continued learning (hardware, software, books).