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Seasonal Customer Service Coordinator - Remote

Posted 21 hours ago
Customer Service
Contract
IL, USA

Overview

Athletes Unlimited Softball League is seeking a Customer Service Coordinator to enhance the online customer experience for the AU Pro Shop, focusing on empathetic communication and order resolution.

In Short

  • Manage customer inquiries via email.
  • Resolve issues related to shipping, returns, and product inquiries.
  • Maintain fast response times and consistent brand voice.
  • Deliver a positive, fan-first experience.
  • Partner with fulfillment teams for accurate order processing.
  • Monitor order flow and flag issues proactively.
  • Track customer feedback trends and share insights.
  • Ensure communication reflects AU values.
  • Turn problems into positive brand interactions.
  • Contract position totaling 15-20 hours per week.

Requirements

  • Strong communication skills.
  • Experience in customer service or eCommerce.
  • Ability to resolve issues efficiently.
  • Proactive approach to monitoring order processes.
  • Familiarity with customer feedback analysis.
  • Passion for sports and customer engagement.

Benefits

  • Work in a recognized organization in sports.
  • Flexible hours totaling 15-20 hours per week.
  • Opportunity to contribute to a positive brand experience.
Athletes Unlimited logo

Athletes Unlimited

Athletes Unlimited is a pioneering organization in professional sports, recognized for its innovative approach and commitment to empowering female athletes. Operating professional leagues in softball, volleyball, and basketball, the company prioritizes athlete representation and involvement in decision-making processes, including having athletes on its board of directors and in leadership roles. As the first professional sports league structured as a Public Benefit Corporation, Athletes Unlimited focuses on creating a supportive environment for women in sports, sharing long-term profits with players, and implementing policies that enhance their experience. The company fosters a collaborative and forward-thinking workplace, offering benefits such as unlimited PTO and professional development opportunities, all aimed at building the future of professional sports.

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