L1 Support Engineer - Remote

Overview

The L1 Support Engineer is responsible for providing high-quality technical support to end-users, ensuring smooth IT operations, and collaborating with teams to resolve technical issues.

In Short

• Provide first-level technical support via phone, email, or chat.
• Assist Level 1 agents with escalations and technical questions.
• Diagnose and troubleshoot desktop application issues.
• Resolve Level 1 and Level 2 incidents in line with SLAs.
• Perform account management and system maintenance tasks.
• Communicate effectively with users of varying technical backgrounds.
• Follow and improve standard operating procedures.
• Collaborate with teams across the organization.
• Identify solutions to technical issues using SQL.
• Document complex issues for escalation.

Requirements

• Bachelor’s degree in Computer Science or related field.
• Previous experience in technical support roles.
• Basic knowledge of SQL.
• Hands-on experience using Jira.
• Strong verbal and written communication skills.
• Customer-focused mindset.
• Problem-solving skills.
• Intermediate English proficiency (B1–B2).

Benefits

• Celebrations.
• Special discounts.
• Entertainment area.
• Modern workspaces.
• Great work environment.
• Private medical insurance.