Virtual Assistant - Remote

Overview

Anova Care is looking for a Remote Administrative Assistant to provide exceptional customer service and manage administrative tasks for our palliative care program.

In Short

• Fully remote position with flexibility to work from any location.
• First point of contact for patients, addressing inquiries with empathy.
• Scheduling patient appointments accurately and efficiently.
• Verifying patient insurance coverage and eligibility.
• Updating patient information in the electronic health record (EHR) system.
• Managing patient communication and appointment reminders.
• Processing payments and handling billing inquiries.
• Maintaining patient confidentiality in accordance with HIPAA regulations.
• Collaborating with team members for seamless patient care.
• Performing additional administrative tasks as needed.

Requirements

• Fluency in Chinese and English.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management skills.
• Ability to work independently and manage time effectively.
• Reliable internet access and a quiet workspace.

Benefits

• Competitive compensation with opportunities for profit sharing.
• Supportive and collaborative work environment.
• 401(k), dental, health, life, and vision insurance.
• Flexible schedule and paid time off.