Department Head of Customer Communication (m/f/d) Homecare - Remote

Overview

Our client is a modern homecare company with a fresh perspective on patient care, providing reliable support nationwide with assistance and medication.

We are creating something new: an innovative service structure that elevates customer communication to the next level – cross-channel, digitally supported, and personal. We are looking for a leader to establish a new department as a central interface between customers, internal departments, and external partners, and to manage it independently. In this role, you will create processes, structures, and tools in the customer communication department that make service quality visible – digital, efficient, and human.

In Short

• You will independently build and lead the new department into the future.
• You will develop a modern communication and service concept – cross-channel, digitally supported, and personal.
• You will ensure smooth inbound and outbound processes around consulting, order, and complaint management.
• You will establish measurement and control instruments (e.g., dashboards) to make service quality visible and manageable.
• You will connect traditional consulting (phone) with modern digital channels such as chat, email, or social media.
• You will work closely with internal departments and external partners (e.g., call centers).
• You will drive innovations and process optimizations to continuously improve the customer experience.
• You will build your own team, lead and further develop it.

Requirements

• Several years of experience in customer communication – e.g., in call centers, customer service, or sales support.
• Industry knowledge from telecommunications, digitalization, e-commerce, or technology is an advantage.
• Experience in building and managing service processes (inbound/outbound).
• You know when automation is sensible – and when a real conversation makes the difference.
• You bring fluent German language skills, both spoken and written.
• Digital affinity: You know modern communication solutions and CRM systems and use them effectively.
• Hands-on mentality with creativity and enthusiasm for modern tools.
• Leadership strength, communication skills, and entrepreneurial thinking.
• Resilient, solution-oriented, and able to set clear priorities.
• Desire for a startup-like atmosphere with plenty of room for creativity and short decision-making processes.

Benefits

• Flexibility: Hybrid work with 2-3 days per week in a modern office in Hamburg-Bahrenfeld.
• Health & well-being: Subsidies for sports and fitness offerings, bike leasing after the probation period, as well as fresh fruit and drinks at the location.
• Scope for design: A true pioneer role – you shape from the start, both strategically and operationally.
• Modern working: Digital tools, agile methods, and short decision-making paths are part of our culture.
• Personal development: An environment that fosters innovation and gives you space for your ideas.
• Security & growth: A permanent position in a forward-looking company with a stable perspective.
• Team spirit: An ambitious team that wants to build something great together.

This sounds like an exciting challenge for you? Then apply with your resume, and we will give you more insights into the company and position in a brief first 10-minute phone call.