Retail Training Project Manager - Remote

Overview

The Retail Training Project Manager plays a strategic role in enhancing the in-store client experience by designing engaging learning content and supporting sales advisors in skill development.

In Short

• Design blended learning programs for client experience.
• Diversify training content formats (in-person, remote, e-learning).
• Track retail KPIs and adjust training initiatives accordingly.
• Support local training teams in content adoption.
• Facilitate training sessions across France, Europe, and the US.
• Manage logistics for training sessions.
• Lead coaching sessions in stores to improve performance.
• Oversee development of customer experience tools.
• Ensure availability of tools across all markets.
• Fluent in French and English.

Requirements

• Minimum 5 years of experience in training, preferably in luxury retail.
• Strong in-store sales experience with understanding of retail KPIs.
• Excellent facilitation skills in various formats.
• Solid experience in content development and office tools.
• Interest in digital tools and e-learning trends.
• Able to adapt in an international environment.
• Willingness to travel internationally regularly.
• Fluent in French and English.

Benefits

• Opportunity to work in a dynamic international team.
• Engaging work environment focused on client experience.
• Professional development in luxury retail.
• Creative freedom in content design.
• Ability to influence training practices across multiple markets.