Team Leader Operations Processing - Remote

Overview

As a Team Leader in Operations Processing at Corebridge Financial, you will provide personalized service to participants of over 700 pension plans, ensuring quality and accuracy in financial transactions while supporting a collaborative and inclusive work environment.

In Short

• Lead quality reviews of transactions in the pensions service department.
• Monitor processing volumes and workflows to meet quality standards.
• Document procedures and train colleagues on operational processes.
• Process complex requests including Power of Attorney and QDRO documents.
• Perform financial reconciliations and manage transaction records.
• Support internal and external audits with data collection and analysis.
• Communicate effectively with clients and internal teams.
• Drive continuous improvement in workflows and procedures.
• Provide project support as needed.
• Work in a remote setting with a focus on collaboration and accountability.

Requirements

• 5-10 years of experience in insurance or financial customer service.
• 2-3 years of experience in training or coaching.
• Strong attention to detail and accuracy.
• Excellent written and oral communication skills.
• Good problem solving and analytical skills.
• Conflict resolution abilities.
• Strong customer and team orientation.
• Able to work independently with minimal supervision.
• Proficient in Microsoft Office products.
• Good sense of judgment.

Benefits

• Comprehensive medical, dental, and vision insurance plans.
• 401(k) Plan with company matching contributions.
• Employee Assistance Program with confidential counseling.
• Matching charitable donations up to $5,000.
• 16 hours of Volunteer Time Off annually.
• At least 24 Paid Time Off (PTO) days.
• Focus on employee health and work-life balance.
• Continuous improvement and professional development opportunities.
• Inclusive workplace culture.
• Equal Opportunity Employer commitment.