Commercial Collection Manager - Remote

Overview

AFM is a leading commercial collection agency dedicated to providing exceptional debt recovery services. We pride ourselves on our professional approach and commitment to achieving the best results for our clients.

In Short

• AFM is looking for a highly motivated Collection Manager.
• Responsible for managing a team of agents.
• Ensure internal and client work standards are met.
• Facilitate ongoing development and training.
• Exceed assigned revenue targets.
• Monitor agent work efforts and address deficiencies.
• Interpret KPI’s and provide feedback.
• Audit account-level activity.
• Evaluate calls for compliance and effectiveness.
• Meet and exceed monthly recovery goals.

Requirements

• Experience leading a third-party collection team of 10-20 agents.
• Proven track record of exceeding revenue goals.
• Ability to interpret and leverage performance reports.

Benefits

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Flexible paid time off and holidays.
• Life insurance.
• AD&D insurance.
• 401K.