Customer Care Specialist - Remote

Posted 6 hours ago

Customer Service

Full Time

USA

Overview

The Customer Care Specialist (CCS) is responsible for managing the order to cash process in a high-volume manufacturing environment, requiring strong attention to detail and the ability to manage multiple priorities.

In Short

Primary point of contact for customer inquiries and order processing.
Handle customer complaints and resolve issues effectively.
Assist with placing orders and tracking shipments.
Develop product knowledge to address customer questions.
Build and maintain strong customer relationships.
Maintain detailed records of customer interactions.
Collaborate with various departments to resolve customer issues.
Perform other duties as assigned.

Requirements

Bachelor’s Degree or equivalent work experience.
Minimum of 3 years of customer service experience.
Experience with ERP Systems is desired.
Bilingual in Spanish and English preferred.
Proficient in Microsoft Suite and ERP systems.

Benefits

Opportunity to work in a dynamic environment.
Professional development and training.
Supportive team culture.
Flexible working arrangements.

Altor Solutions

Altor Solutions is a dynamic company operating in a fast-paced, high-volume manufacturing environment. The organization is dedicated to providing exceptional customer service and support throughout the order to cash process. With a focus on innovation, accountability, and integrity, Altor Solutions values strong relationships with its customers and emphasizes the importance of adaptability and teamwork. The company seeks to empower its employees through comprehensive training and development, ensuring they are well-equipped to handle customer inquiries and resolve issues effectively. Bilingual communication skills, particularly in Spanish and English, are essential for fostering connections with a diverse customer base.

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