English Speaking Customer Service Specialist - Remote

Overview

Alphanumeric is hiring an English speaking Customer Helpdesk Analyst to support one of the biggest Pharma companies in the world. This remote position, based in the Philippines, focuses on providing essential technical and operational support that directly impacts patient care and global health initiatives.

In Short

• Deliver Level 1 support via phone, email, and ticketing for clinical systems.
• Troubleshoot and resolve common issues; escalate complex cases as needed.
• Manage user accounts and access across multiple platforms.
• Ensure timely and accurate case handling with high service standards.
• Act as a subject matter expert for specific clinical systems.

Requirements

• Fluent in English (written and spoken).
• Strong communication and customer service skills.
• Ability to multitask under pressure and maintain attention to detail.
• Previous helpdesk or service desk experience is a plus.
• Comfortable with technology and quick to learn new systems.

Benefits

• Fully remote position from anywhere in the Philippines.
• Permanent contract with flexible working hours.
• Internet allowance and private health insurance.
• Full training provided with access to E-Learning courses.