Customer Engagement Executive - Remote

Overview

Join Our Alpha Iota Family, Where Everyone Wins! This role focuses on managing the end-to-end customer service cycle while working from home.

In Short

• Manage customer inquiries through Telegram, WhatsApp, and Live Chat.
• Build knowledge of products and services to resolve issues.
• Handle customer complaints with empathy and efficiency.
• Adopt a proactive, sales-oriented approach to engage customers.
• Guide customers through account setup processes.
• Identify opportunities to upsell additional services.
• Educate clients on available services and benefits.
• Reach out to inactive clients to improve retention.
• Support customer service operations with administrative tasks.
• Uphold integrity and confidentiality of customer information.

Requirements

• Minimum of 1 year of customer service experience.
• Ability to communicate effectively with customers.
• Strong multitasking and organizational skills.
• Creative problem-solver with a proactive mindset.
• Reliable high-speed internet connection.
• Proficiency in computer skills, including Windows OS and Microsoft Office.
• Flexibility to work on a rotating schedule.
• Proficiency in English; Mandarin is a plus.

Benefits

• Exciting work-from-home opportunities.
• Learning & development programs to upskill.
• Lucrative salary package.
• Health and wellness perks & benefits.
• Motivating and supportive teams.
• And lots more!