Remote Dispatcher & Inside Sales

Overview

This role involves being the first point of contact for customers and managing the dispatching of technicians while also engaging in outbound sales activities.

In Short

• Work remotely from the Philippines.
• Full-time schedule aligned to U.S. Central Time.
• Handle inbound calls and dispatch technicians.
• Engage in outbound sales and follow up on leads.
• Monitor job progress and update customers on ETAs.
• Prioritize and triage emergencies effectively.
• Log interactions and maintain CRM records.
• Ensure high booking rates and customer satisfaction.
• Suggest improvements to processes based on observations.
• Meet core KPIs related to booking and customer feedback.

Requirements

• Experience in customer service or sales.
• Strong communication skills.
• Ability to multitask and prioritize effectively.
• Familiarity with CRM systems.
• Problem-solving skills.
• Empathy and urgency in handling customer needs.
• Willingness to work flexible hours, including weekends.
• Ability to work independently in a remote setting.

Benefits

• Work from home flexibility.
• Opportunity to grow with a dynamic company.
• Engaging work environment focused on customer experience.
• Potential for performance-based rewards.
• Supportive team culture.