Editorial Operations Specialist - Remote

Overview

AIP Publishing is a leading publisher of the physical sciences. Working with us means being part of a mission: to accelerate scientific discovery while reimagining the future of scholarly publishing.

AIP Publishing helps brilliant work make a global impact. We’re building a living network of knowledge to spark thinking, connect people, and drive new ways forward — empowering a vibrant global community using science for good. We foster a collaborative, creative atmosphere and encourage a workplace culture that maximizes individual contributions.

We’re always looking to evolve the ways we think and operate, and we actively encourage an environment where everybody feels comfortable, seen, and able to do their best work. We’re looking to hire and develop colleagues who are astute, flexible, and always striving to “solve better problems” through thoughtful consideration of individual, team, organizational, and customer impact.

In Short

• Executes the day-to-day operations of journals, supporting a range of needs such as coordinating editor requests, assisting with workflow or platform updates, responding to editorial office and content operations queries, and submitting internal tickets for platform maintenance.
• Performs editorial outreach operations to drive submissions to AIP Publishing and Member Society publications using established workflows, including assisting and supporting the onboarding of guest editors and executing commissioning campaigns in alignment with the campaign calendar.
• Responds promptly and professionally to researcher and editor inquiries via ticketing software.
• Maintains accurate records to support internal reporting.
• Executes operations for the full lifecycle of editorial board service, including maintaining up-to-date editor lists, performing onboarding and renewal processes, tracking conflicts of interest, and collaborating with internal teams to ensure journal information remains current across online and print materials.

Requirements

• 1 - 2 years of experience in a customer service role within an office setting required. Remote experience preferred but not required.
• Bachelor's degree or a minimum of 1 year equivalent work experience required.
• Familiarity with scholarly publishing, higher education, or research is a plus.
• Proficiency in Microsoft Office Suite. Experience with ticketing systems, Salesforce, peer review systems, and Atlassian products is a plus.
• Willingness to travel 1 - 4 times per year for in-person meetings required.

Benefits

• A remote workforce with staff based in NY, NJ, CT, MD, VA, PA, MA, RI, or Washington, DC, who meet in person for collaboration, training, strategic planning — and fun!
• Generous paid time off and paid sick and safe leave.
• Flexible Work Schedule.
• Competitive medical, dental and vision benefits.
• Exceptional retirement benefits.
• Monthly remote stipend.
• Training and Tuition assistance.
• Employee Assistance Program.