ServiceNow Delivery Manager (HRSD/CSM) - Remote

Overview

The ESM Delivery Manager provides technical vision and leadership to the Sales and Delivery teams, ensuring that client-focused, high-quality projects are delivered.

In Short

• Manage a team of 5-15 engineers and architects.
• Build individualized career development plans for team members.
• Coach, mentor, and develop direct reports.
• Lead teams to meet productivity and quality expectations.
• Provide effective performance feedback and manage employee recognition.
• Understand sales pipeline and adjust staffing plans as needed.
• Maintain skills and certification inventory of the team.
• Foster a culture of trust and accountability.
• Participate in pre-sales activities and project meetings.
• Provide expert technical architectural support for solutions.

Requirements

• 10+ years of experience architecting and configuring ServiceNow solutions.
• Strong technical skills and business acumen.
• Experience in managing and mentoring teams.
• Ability to communicate solutions architecture effectively.
• Strong problem-solving and interpersonal skills.
• Proficiency in hardware, software, and operating systems.
• Able to foster teamwork among delivery teams.
• Proven troubleshooting abilities.
• Experience in facilitating executive level meetings.

Benefits

• Professional growth opportunities.
• Supportive workplace culture.
• Opportunities for technical skill development.
• Engagement in industry trends and growth areas.