Customer Service Representative (German Speaking) Part-Time - Remote

Posted Yesterday

Customer Service

Part Time

Worldwide

Customer Communication

Proactive Customer Support

Overview

As a Customer Service Representative at Afilio, you will guide users through our platform, ensuring they understand how to secure their families effectively.

In Short

Assist users via phone and email to navigate our platform.
Proactively explain the value of our services to users.
Identify user needs and provide feedback for platform improvement.
Work closely with the team to resolve issues and communicate effectively.
Build trust with users through effective communication.
Remain calm in challenging situations.
Collaborate with the tech team on user feedback.
Actively seek solutions and work independently.
Fluent in German is required.
Prior customer service experience is a plus.

Requirements

Strong communication skills.
Empathy and understanding of user perspectives.
Ability to work both independently and as part of a team.
Proactive attitude towards problem-solving.
Fluency in German.
Experience in customer service is beneficial.

Benefits

Attractive salary and standard benefits.
Flexible remote working options.
30 days of vacation.
Supportive onboarding process.
Regular feedback and communication.

Afilio

Afilio is a pioneering company dedicated to creating a central platform for family protection and care planning. With over 4 million users, primarily aged 61 and responsible for multiple generations, Afilio offers professional services that simplify the process of securing essential documents and support for various life events, including emergencies, caregiving, and death. The company aims to make these services accessible without the need for expensive lawyers or bureaucratic hurdles. Afilio prides itself on fostering an inclusive work environment that promotes personal development, regardless of gender, family status, sexual orientation, religion, age, disability, education, social background, or culture.

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Afilio

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