Customer Advocacy Specialist - Remote

Overview

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

In Short

• Deliver outstanding customer experience by reviewing and investigating complaints.
• Efficiently solve customer issues with personalized responses.
• Communicate with customers via email and phone.
• Categorize and record complaints with attention to detail.
• Engage with cross-functional partners to address thematic problems.
• Improve resources and tools for customer education.
• Identify opportunities for process improvements.
• Become a subject matter expert on products and consumer finance policies.

Requirements

• Bachelor’s Degree with 1+ years experience in operations or customer support.
• Exceptional communication and writing skills.
• Eagerness to think outside the box for solutions.
• Resiliency in managing complex interactions.
• Strong customer empathy and service focus.
• Proactive in seeking improvement opportunities.
• Ability to collaborate and be sensitive to others.

Benefits

• Health care coverage for you and your dependents.
• Flexible Spending Wallets for various expenses.
• Competitive vacation and holiday schedules.
• Employee stock purchase plan at a discount.