Virtual Store Support Operator - Remote

Overview

The Retail Customer Care Phone Support Operator is the front-line representative, providing exceptional service to customers and store team members by answering calls, returning voicemails, and responding to emails.

In Short

• Provide best-in-class service to customers and store team members.
• Locate proof of purchase and assist with return/exchange refusals.
• Navigate multiple computer applications to resolve customer issues.
• Maintain and update customer information in a case management system.
• Provide first-level website technical support.
• Meet or exceed company targets for calls/chats handled.
• Partner with other departments to resolve customer concerns.
• Complete training courses by the company set due date.
• Must live within the Eastern Time Zone.
• Available to work any shift between Monday-Friday and holidays.

Requirements

• Excellent written communication skills.
• Ability to multi-task and maintain composure under pressure.
• Typing speed of at least 45 words per minute.
• Regular attendance and punctuality.
• Strong problem-solving skills.
• Experience in customer service preferred.
• Automotive knowledge is a plus.
• High school diploma or GED required.
• Pass a background check.
• Ability to work in a fast-paced environment.

Benefits

• 401k Retirement Savings Plan with competitive company match.
• Paid Time Off and Sick Time.
• Opportunity for overtime.
• Employee Discount Program.
• Health, Dental, Vision, and Prescription Drug Insurance.
• Company paid Life insurance and short & long term disability insurance.
• Career path opportunities for growth and promotion.
• Positive work environment with volunteer opportunities.
• Paid Disability Leave Due to Childbirth and Paid Parental Bonding Leave.
• Annual increase based on performance.