Customer Support Specialist (German Language) - Remote

Overview

Admirals is expanding and looking for a new hero to join our global team. Customer Support Specialist (German language) - we know you are out there!

In Short

• Provide client support via phone, chat, and email, addressing all types of client inquiries
• Review and ensure accuracy of website content
• Translate content as needed
• Monitor and manage pending applications
• Request required documents from clients
• Handle tasks assigned by the Compliance department
• Support client retention initiatives
• Perform cross-selling and up-selling activities
• Carry out additional tasks assigned by the Team Lead

Requirements

• Strong client-oriented mindset and willingness to work with customers
• German language knowledge C1–C2 (or native)
• English language knowledge B2+
• Higher education degree
• Good PC and MS Office skills
• Knowledge of Forex (an advantage, but not mandatory)

Benefits

• Period of study, which is paid by the company, after which you will feel confident in your job.
• Competitive salary, internal bonuses, other location-specific benefits.
• Personal and professional development - paid external training, professional literature, and e-courses
• Global team - working with a motivated and talented international team.
• Meaningful and impactful work - Admirals is a regulated global financial company and among the 20 biggest brokers in the world.