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Onboarding Specialist for E-Commerce Marketplace - Remote

Posted 7 weeks ago
Customer Service
Full Time
Colombia

Overview

The Onboarding Specialist will ensure the complete onboarding of new sellers to the Addi Marketplace experience, providing continuous and personalized support until integration is completed.

In Short

  • Ensure each seller is fully active in the Addi marketplace ecosystem.
  • Collaborate with the onboarding team to reduce onboarding time.
  • Track and report monthly progress on onboarding improvements.
  • Identify and propose process adjustments to streamline workflows.
  • Ensure proposals include metrics to measure impact on efficiency.

Requirements

  • Proven experience in onboarding e-commerce platforms.
  • Outstanding communication and presentation skills.
  • Proven technical ownership of e-commerce platform configurations.
  • Experience in supporting and integrating new sellers.
  • Proactive follow-up and relationship building skills.
  • Analytical and reporting skills.

Benefits

  • Work on a problem that matters and help change customers’ lives.
  • Build a lasting company from the very beginning.
  • Massive market opportunity with rapid growth.
  • Work alongside a diverse and caring team.
  • Generous compensation, including equity and health insurance.
Addi logo

Addi

Addi is a technology company dedicated to transforming credit and banking in Latin America, focusing on point of sale finance. Founded in February 2019, Addi aims to provide fair, simple, and affordable financial services that empower clients and promote financial freedom. The company operates as a full stack startup, having built its core systems and processes from the ground up, and is driven by a commitment to its five core values. Backed by prominent investors such as Andreessen Horowitz and Monashees, Addi has already served millions of clients and disbursed significant amounts of capital, positioning itself as a rapidly growing player in the fintech space.

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