Client Communications Coordinator - Remote

Overview

Join a rapidly growing advertising agency specializing in Amazon advertising! Use your communications expertise and digital advertising exposure to become a key player on our team as we scale new heights.

In Short

• Build and maintain strong client relationships through professional and timely communication.
• Act as the link between clients and PPC Account Managers, ensuring alignment on account objectives.
• Leverage your digital ad knowledge (Amazon, Facebook, or Google Ads) to discuss campaign strategies effectively with clients and internal teams.
• Prepare for and lead biweekly or monthly calls with clients, including performance reporting and actionable insights.
• Analyze advertising performance metrics, sharing clear explanations and insights with clients.
• Hold PPC Account Managers accountable for delivering client goals and escalate issues to leadership when necessary.
• Keep client and project information up-to-date in our knowledge base and tools like Google Drive and Teamwork.
• Regularly collaborate with Amazon account reps associated with client accounts.
• Support process improvement initiatives to enhance efficiency and effectiveness.
• Stay updated with emerging trends in Amazon advertising and digital marketing.

Requirements

• Experience in Digital Ads: Foundational knowledge of platforms like Amazon, Facebook, or Google Ads, to hit the ground running with training and growth opportunities.
• Organization: Self-starter with excellent time management and the ability to juggle multiple priorities in a remote environment.
• Communication: Strong skills in building client rapport, active listening, and effective team communication.
• Analytical Thinking: Capable of understanding performance metrics and explaining them clearly to clients.
• Customer Focus: Prior experience in managing and satisfying clients.
• Tech Savvy: Familiarity with tools like Google Suite, Slack, Excel, and project management software (Teamwork).
• Creativity: Eagerness to identify innovative solutions to enhance the client experience.
• Flexible Availability: Ability to work within North/South American or EU time zones for optimal client interaction.

Benefits

• Working completely remote
• Location independence
• 15 Paid leave days
• 8 leave days for National Holidays
• 1 leave day for Birthday
• Quarterly bonus
• Annual (performance-based) salary increase policy
• Long-term position with the opportunity to grow in a stable and growing Agency
• Great opportunity to grow
• You’ll be joining a high-level and fast-paced team