SaaS Systems Engineer - Remote

Overview

The SaaS Systems Engineer will be part of a team responsible for day-to-day operation of various SaaS delivery environments, ensuring reliability, scalability, and quality of service.

In Short

• Monitor production service delivery environment to ensure optimal operations.
• Identify optimization opportunities and solve service delivery problems.
• Operate and maintain systems for provisioning new customers and applications.
• Provide insights on trends requiring proactive actions.
• Participate in software design and development for operational efficiency.
• Manage software deployment and configuration in various environments.
• Develop tools to support Operations and SaaS delivery.
• Provide level 2/3 support for customer issues.
• Maintain and improve IT infrastructure including servers and networks.
• Deliver help desk support to employees.

Requirements

• 5+ years of corporate infrastructure experience in a software development environment.
• 5+ years of experience with enterprise technologies.
• 4+ years of experience in Windows environments administration.
• 3+ years of experience with relational databases and SQL.
• 3+ years of experience with AWS / Azure.
• 3+ years of scripting and programming experience.
• 2+ years of experience with help desk and network activities.
• VMware experience.
• Automation using VB, PowerShell or similar scripting technology.
• Familiarity with HTML, SCC, Java, and ASP.NET.

Benefits

• Work/life balance and a casual, high-energy culture.
• Professional and financial growth potential.
• Annual bonus and stock options based on performance.
• Opportunities for learning new applications and tools.
• Supportive environment for customer service excellence.