Product Manager - CRM - Remote

Overview

Acumatica is looking for a Product Manager – CRM with expertise in ERP and CRM software to help business customers drive sales and streamline support processes.

In Short

• Manage the product roadmap from planning to tactical activities.
• Speak with customers and partners to understand tool usage.
• Create and present external product roadmaps.
• Execute new product release activities across the organization.
• Document new features and communicate benefits to partners and customers.
• Prepare and monitor quality metrics and drive improvements.
• Become the subject matter expert for various tools.
• Resolve escalations from support and implementation teams.
• Assist with writing knowledgebase articles.
• Train internal teams on new product capabilities.

Requirements

• Experience with ERP and CRM business application software.
• Product management and delivery experience with CRM software.
• Understanding of how sales and marketing teams use CRM software.
• Detail-oriented and organized with strong decision-making skills.
• Experience in large companies, looking to apply skills in a smaller team.
• Ability to build action plans with goals and timelines.
• Self-driven and realistic about goals.

Benefits

• Casual and high-energy work culture.
• Focus on work/life balance and efficiency.
• Exceptional professional and financial growth potential.
• Supportive community of partners and customers.
• Opportunity to make a difference in the world.