Quality Assurance Specialist - Care Advocate - Remote

Overview

As an Accolade Care Advocate Quality Assurance (QA) Specialist, you will be a key member of the Quality Assurance Team for our Care Advocates, responsible for monitoring and evaluating client call interactions and associated documentation.

In Short

• Monitor and evaluate client call interactions.
• Document performance strengths and weaknesses.
• Provide feedback to Stewards utilizing audit results.
• Highlight compliance and process issues.
• Ensure service expectations among staff.
• Provide ongoing feedback on client satisfaction.

Requirements

• Bachelor's degree or High School Diploma/GED with 5+ years of experience.
• Experience in a customer care/call center environment.
• Previous QA role experience preferred.
• Strong communication skills.
• Proven interpersonal skills.
• Self-starter with a desire to add value.
• Ability to operate with change and uncertainty.
• Client focused.

Benefits

• Comprehensive medical, dental, vision, and life benefits.
• 401(k) Retirement Plan with matching contributions.
• Accrued vacation and sick time.
• Generous holiday schedule.
• Paid parental leave.
• Virtual access to coaching and therapy services.