Assistant Director of Self-Direction - Remote

Overview

This position will assist in the oversight of the daily operations and outcomes of the Self-Direction program.

In Short

• Provide training and supervision to FI Coordinators and support staff
• Monitor regulatory compliance of the program
• Monitor customer feedback and work to resolve any complaints and concerns
• Stay abreast of trends and practices in the field
• Act as a leadership liaison for oversight agencies and partners in the community
• Maintain and create program procedures, workflows, and protocols that support successful outcomes
• Assist leadership in oversight of financial outcomes of the program
• Resolving eligibility challenges including monitoring the CHOICES system
• Conducts Broker Intake meetings and initiate broker hiring process
• Conducts New Member Intake meetings and enter all new participants in the eVero system

Requirements

• Bachelor’s degree, or Associate’s degree with two years of experience
• Three years of experience in a supervisory role
• Experience supervising self-directed programs
• Excellent communication skills and the ability to multi-task
• Strong organization skills with accurate attention to detail
• Able to adapt and work in a fast-paced environment
• Able to effectively utilize a variety of electronic systems such as Microsoft Outlook, MS Excel, MS Word and time and attendance systems

Benefits

• Hybrid/Remote work options
• Commuting flexibility within New York State
• Professional development opportunities
• Supportive work environment
• Access to various support programs