Client Success Manager - Remote

Overview

Accelerated Digital Media stands as a self-funded, employee-owned digital marketing agency with a focus on performance media management across paid search, paid social, and programmatic. Our culture prioritizes our team and values high standards. We welcome fresh perspectives, champion collaboration, and cultivate individual accountability to meet our ambitious growth objectives. Specializing in direct-to-consumer brands, we excel in healthcare, specifically digital health, and e-commerce, including a range of consumer products. For a view of our current client base, visit our clients page.

In Short

• We’re seeking a highly motivated and experienced Client Success Manager to join our dynamic team.
• The Client Success Manager will ensure our clients achieve their desired outcomes through the effective use of ADM's services.
• This role requires a deep understanding of digital media, strong analytical skills, and building and maintaining long-term client relationships.
• Build and maintain strong relationships with clients and key stakeholders.
• Understand client goals and develop strategies to achieve them.
• Conduct regular performance reviews and provide actionable insights.
• Monitor and analyze campaign performance, providing recommendations for optimization.
• Facilitate the onboarding of new clients.
• Handle client inquiries and issues effectively.
• Collaborate with sales and account teams for upselling opportunities.

Requirements

• Bachelor's degree in Marketing, Advertising, Business, or a related field.
• 3+ years of experience in client success management or related roles.
• Proven track record of managing and optimizing digital media campaigns.
• Strong analytical skills and the ability to interpret data.
• Excellent communication and presentation skills.
• Proficiency in digital marketing tools and CRM systems.
• Ability to manage multiple clients and projects simultaneously.
• Detail-oriented with strong organizational skills.

Benefits

• We offer a competitive salary and performance-based bonuses.
• We invest in our team by empowering new ideas and providing opportunities for continuous professional development.
• We foster an open, supportive, and productive culture.
• 90% company sponsorship for health, dental, and vision.
• 401K with employer match program.
• Unlimited paid time off.
• We host in-person company-sponsored events multiple times per year.
• Total Compensation for this role is up to $85,000.