Court Support Specialist - Remote

Overview

The Court Support team works with courts all throughout the country to ensure that upwards of 100,000+ court filings / month make it back into our system in a timely manner. As part of this team, the Court Support specialist plays a diverse role with a focus on calling / contacting courts, well as understanding how to use court dockets / websites to obtain the information we need.

In Short

• Reach out to courts on individual orders and general court status updates.
• Communicate accurately and professionally through remote voice calls and emails.
• Work in Skye (in-house application) to process documents and data entry tasks.
• Manage consistent in/outgoing phone calls to assist Courts and customers.
• Relay relevant, updated information from Courts to process servers and customers.
• Collaborate with team members to find root causes and process inefficiencies.
• Navigate & understand court dockets to communicate case documents and statuses.
• Perform other job-related duties as assigned.

Requirements

• High school diploma / GED required.
• Legal experience preferred.
• 1+ years of customer support / call-center / retail experience preferred.
• Strong communication skills, both written and verbal.
• Comfortable working in a remote environment using Teams/Zoom.
• Proficient in Microsoft Office suite programs.
• Document manipulation experience (PDFs).
• Ability to perform repetitive data-entry tasks with accuracy.
• Ability to read, write and speak English.
• Quick learner and willing to learn and grow.

Benefits

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• Disability insurance
• Employee assistance program
• Referral program