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Court Support Specialist - Remote

Posted 4 weeks ago

Overview

The Court Support team works with courts all throughout the country to ensure that upwards of 100,000+ court filings / month make it back into our system in a timely manner. As part of this team, the Court Support specialist plays a diverse role with a focus on calling / contacting courts, well as understanding how to use court dockets / websites to obtain the information we need.

In Short

  • Reach out to courts on individual orders and general court status updates.
  • Communicate accurately and professionally through remote voice calls and emails.
  • Work in Skye (in-house application) to process documents and data entry tasks.
  • Manage consistent in/outgoing phone calls to assist Courts and customers.
  • Relay relevant, updated information from Courts to process servers and customers.
  • Collaborate with team members to find root causes and process inefficiencies.
  • Navigate & understand court dockets to communicate case documents and statuses.
  • Perform other job-related duties as assigned.

Requirements

  • High school diploma / GED required.
  • Legal experience preferred.
  • 1+ years of customer support / call-center / retail experience preferred.
  • Strong communication skills, both written and verbal.
  • Comfortable working in a remote environment using Teams/Zoom.
  • Proficient in Microsoft Office suite programs.
  • Document manipulation experience (PDFs).
  • Ability to perform repetitive data-entry tasks with accuracy.
  • Ability to read, write and speak English.
  • Quick learner and willing to learn and grow.

Benefits

  • Health, Dental, Vision insurance
  • 401(k) with company matching
  • Paid time off
  • Disability insurance
  • Employee assistance program
  • Referral program

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